Last updated Jun 24, 2025
These Terms of Use, PeerPanda Terms of Sale, PeerPanda Privacy Policy and PeerPanda Data Processing Agreement, constitute the entire agreement ("Principal Agreement") between you and PeerPanda. This Principal Agreement constitutes a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and PeerPanda ("Company", "we", "us", or "our"), concerning your subscription to and use of our software-as-a-service platform (the "Service"). IF YOU DO NOT AGREE WITH ALL OF THESE AGREEMENTS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
This Privacy Policy for PeerPanda ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
Reading this privacy policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@getpeerpanda.com.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy policy link(s) here: https://stripe.com/en-en/privacy.
Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, Twitter, or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy: Cookie Policy.
The information we collect includes:
We collect company and business data from you when you use the product, including company names, descriptions, logos, websites, business insights, and other relevant data about your companies and the competitors you choose to monitor. This data is treated as highly confidential and is not shared with any third parties.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
We may transfer personal data outside the European Economic Area (EEA), including to the United States.
We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information.
| Service | Purpose | Notes |
|---|---|---|
| Google Analytics | Analytics | See our Cookie Policy for more details. As collected by Google Analytics. See Google Privacy Policy |
| PostHog | Analytics | See our Cookie Policy for more details. As collected by PostHog. See PostHog Privacy Policy |
| Canny | Analytics | See our Cookie Policy for more details. When users submit feedback about the product. |
| Segment.io | Analytics | See our Cookie Policy for more details. Segment manages the analytics for the product. See Segment Privacy Policy |
| Service | Purpose | Notes |
|---|---|---|
| Authentication | When users sign in to the product using their Google account, their email address and name are shared with Google. See Google Privacy Policy |
| Service | Purpose | Notes |
|---|---|---|
| Crisp Chat | Customer support | When users contact customer support, their name, email address, and other identifying information are shared with Crisp Chat. See Crisp Chat Privacy Policy |
| Service | Purpose | Notes |
|---|---|---|
| Notion.so | When users choose to integrate their Notion account with the product, some data on the competitors managed on the platform is shared with Notion. See Notion Privacy Policy | |
| Slack | When users choose to integrate their Slack account with the product, some data on the competitors managed on the platform is shared with Slack. See Slack Privacy Policy |
| Service | Purpose | Notes |
|---|---|---|
| AWS | Storage of media files | Media files (Screenshots, images, etc.) are stored on AWS S3. See AWS Privacy Policy |
| Hetzner | Cloud infrastructure | Some application services are hosted on Hetzner Cloud. See Hetzner Privacy Policy |
| Mailgun | Email delivery | Emails are delivered using Mailgun. See Mailgun Privacy Policy |
| Stripe | Payment processing | Stripe is used to process payments for the product. See Stripe Privacy Policy |
We also may need to share your personal information in the following situations:
International data transfers
We may transfer, store, and process your information in countries other than your own. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy: Cookie Policy.
Our Services offer you the ability to register and log in using your third-party social media account details. Where you choose to do this, we will receive certain profile information about you from your social media provider. We will use the information we receive only for the purposes described in this privacy policy. Please note that we do not control, and are not responsible for, other uses of your personal information by your third-party social media provider.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than ninety (90) days past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at contact@getpeerpanda.com.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (vi) if applicable, to data portability; and (vii) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, it will not affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS POLICY?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you would at any time like to review or change the information in your account or terminate your account, you can log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Policy: Cookie Policy.
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, contact our Data Protection Officer.
If you have any questions about this Privacy Policy or your personal data, you may contact our Data Protection Officer:
PeerPanda DPO
contact@getpeerpanda.com